Privacy notice

Who is responsible

2E Audio is a brand of Rewired Records. The seller identified on our Legal information page is responsible for the personal information used to operate this store. Email support@2eaudio.com for privacy questions or requests.

Accounts, purchases and support

We use your email address, authentication records and support correspondence to create and secure your account and provide the service you request. Order records include the product, price, currency, payment references, payment/refund status and the terms and delivery choices saved at purchase. Payment providers may collect your name, billing address and other information needed to process payment. We do not store your full card number in our order database.

We use this information to perform our contract with you, take steps you request before purchasing and meet applicable record-keeping obligations. Account and purchase information is necessary to provide your library, downloads and support; without it we may be unable to provide those services.

Customer reviews

If you submit an Apex review, we link it to your account privately to verify your Apex ownership and manage moderation. If approved, your chosen display name, star rating, review text and a badge showing whether you purchased Apex or received a complimentary licence appear publicly. You can edit your review in My Account or contact support@2eaudio.com to request its removal.

Licensing and security

Apex activation records include your licence/account identifiers, a device fingerprint hash, your chosen computer name, activation status and activity dates. We use these to provide activation, manage the permitted number of computers and prevent licence abuse. The legal bases are performing our contract and our legitimate interests in protecting the service.

Website and service providers process connection information, including IP addresses and security logs, for delivery, rate limiting and investigating abuse. Our legitimate interest is keeping the store and customer accounts secure.

Optional marketing

Marketing is optional and separate from purchases and account creation. With your consent, we use your email and subscription preferences for 2E Audio launches, news, tutorials and discounts. We retain consent and confirmation records. You can unsubscribe using the link in marketing emails or contact support. Unsubscribing does not stop essential account or purchase messages. See our mailing-list privacy notice for more information.

Service providers and international processing

Cloudflare hosts our website and related services. Supabase provides authentication and database services. Google Cloud stores encrypted database backups and provides backup scheduling and failure monitoring. Stripe processes payments; Klarna processes payment arrangements you choose through its service. Resend delivers emails and manages mailing subscriptions. These providers receive information needed for their roles. Payment providers explain their own processing in their privacy notices.

Our production Supabase database is hosted in Ireland. Encrypted database backups are stored in Google Cloud's London region. We also use an isolated Supabase environment in Germany to rehearse recovery of account and store records. This does not mean all information remains in those locations: providers may process information internationally. Applicable safeguards and provider arrangements must be considered for transfers outside the UK. Contact support for information about the arrangements relevant to your data.

Cookies

We use essential cookies to keep you signed in: __Host-2e-access lasts up to one hour and __Host-2e-refresh up to seven days, renewed as your session refreshes. Removing them may sign you out. Payment-provider pages have their own cookies and privacy information. Marketing consent is never inferred from accepting an essential account cookie.

How long records are needed

Account and licence records are needed while we provide your account, ownership and activation services. Purchase, tax, consent and support records may also be needed to meet legal obligations, resolve disputes or demonstrate how a purchase was handled. We assess the purpose, applicable obligations and outstanding claims when deciding whether records can be deleted or anonymised.

Marketing preferences are kept while you subscribe; limited suppression and consent records may be needed to respect an unsubscribe request and demonstrate consent. Backups and security records have separate recovery and security purposes. Deletion requests must take account of those purposes, and restrictions or deletions must be re-applied if a backup is restored.

Your rights

Subject to applicable law, you can request access, correction, deletion, restriction or portable copies of your information. You can withdraw marketing consent at any time and object to direct marketing or processing based on legitimate interests. Some records may need to be retained to meet legal obligations or resolve claims. Contact support@2eaudio.com; we may need to verify your identity before providing account information.

You can complain to the UK Information Commissioner's Office at https://ico.org.uk/make-a-complaint/ and, where applicable, your local supervisory authority.